About
Website questions should not wait until morning.
Off Hours is an AI website chatbot for small businesses. It answers questions from reviewed business information and collects callback requests when the owner is busy or the business is closed.
Why it exists
A predictable bill, with a clear allowance.
Chat products use different billing units, including messages, resolutions and conversations. We want a small business to understand its allowance and monthly price before switching the assistant on.
AI processing costs increase with use. Our four plans include that processing within a defined conversation allowance. At the limit, visitors can still leave their details through a contact form. We do not add an automatic overage bill. You can choose a larger plan if you need more capacity.
Small businesses all lose the same thing. Someone arrives at nine in the evening with a question, nobody is there, and they go and call whoever answers first. The owner never finds out it happened. That is the gap this was built for, and it is where the name came from.
Commitments
What we will not do
No per-conversation fees.
The price does not move when your chat gets busy. One flat subscription, that is the whole meter. If you reach your plan limit the chat switches to a simple contact form for the rest of the month and we email you. We never bill you for extra conversations.
No selling your visitor data.
Conversations belong to you and your visitors. They are not a product to be resold.
No locking your content into our servers.
Your website stays yours. On WordPress you can edit the business profile in your own install. The hosted embed keeps the information needed to answer for your business. Our privacy policy explains retention and deletion, and support can help with a deletion request.
Off Hours is operated by Kosta Rakonjac, based in Serbia. Lemon Squeezy is the merchant of record for subscriptions. Our terms identify the parties and refund policy; our privacy policy explains how visitor information is handled.
Support
When you email support, you get the people who wrote the code.
Write to hello@offhoursagent.com and you will have a reply within two business days. No ticket number, no chatbot in front of the chatbot, and no support tier you have to upgrade to reach. If something is broken we would rather hear about it than not.
Thirty day refund
Minimum, Standard and Growth include a 14-day trial. Scale starts with a paid subscription. On every plan, email us inside 30 days of your first payment for a full refund if it is not right for you. No reason needed.