Comparison
Choosing the best chatbot for your WordPress business.
The right choice depends on the job: answering website questions, collecting leads, or running a support desk. Compare the billing units and included allowances, then test the workflow your business actually needs.
Published by the Off Hours team. We sell one of the products below. This is a comparison of published pricing and intended fit, not an independent ranking or a hands-on review of every product.
Side by side
| Tool | How it bills | Listed pricing | 200 conversations | 500 conversations |
|---|---|---|---|---|
| Tidio | AI quota, standalone or bundled | Lyro AI is available separately; price depends on quota and billing period | Check vendor pricing | Check vendor pricing |
| Intercom | Per Fin outcome; helpdesk seats optional | $0.99 per Fin outcome; minimum commitment applies. Helpdesk seats are separate | Up to $198 | Up to $495 |
| SiteGPT | Subscription billed per message | $59 monthly for up to 4,000 GPT-4.1-mini messages; $39/mo with annual billing | From $59 | From $59 |
| Chatbase | Subscription with message credits, then overage | $40 monthly for 700 credits; extra packs cost $40 per 1,000 credits | About $80 | About $120 |
| Drift | Enterprise sales platform | Contact Salesloft for a current quote | Check vendor pricing | Check vendor pricing |
| Off Hours | Flat subscription with an included allowance | $29 a month, 200 conversations included | $29 (Minimum) | $99 (Growth) |
Competitor monthly paid-plan examples checked 15 September 2026. We assume four replies per visitor chat. SiteGPT and Chatbase estimates assume one billable message or credit per reply for the listed models; actual model usage varies. Off Hours uses one credit for up to 20 successful replies and two credits for 21-40. Fin figures assume one outcome per conversation, include a 50-outcome minimum and exclude helpdesk seats. Tidio and Drift require a vendor quote for this comparison.
Official pricing sources: Tidio, Intercom, SiteGPT, Chatbase, Salesloft. Prices may have changed since the stated check date. Confirm the current offer with each vendor before buying. Off Hours totals use the lowest plan covering the stated number of chats at four replies each. One credit includes up to 20 AI replies; reply 21 uses a second credit, with at most 40 replies per chat.
Start with the billing unit
Vendors use different billing units: messages, credits, outcomes or conversation quotas. More activity can require a higher tier or extra credits. Compare the allowance and the model you plan to use before choosing.
Per resolution billing has the same shape
Fin charges per outcome, including resolutions and completed procedures. Standalone Fin has no seat fee; Intercom helpdesk seats are a separate cost.
Enterprise pricing is a different product
Salesloft provides quotes for its sales platform. We do not have a public price that supports a total at these volumes, so the table directs you to the vendor.
What a flat subscription changes
Off Hours includes an allowance in the price. If you reach your limit the chat switches to a simple contact form for the rest of the month and we email you. We never bill you for extra conversations. You can read the plan before the month starts and the number does not move.
Which one should you pick?
Off Hours fits a small business that wants website questions answered and callback details emailed to the owner. It includes AI processing, a WordPress plugin or an HTML embed, and a contact form when the monthly allowance is used up. It does not answer telephone calls or replace a full support desk with human-agent queues.
Five things to test before choosing
- Ask a question answered on your site, one with missing information, and one unrelated to your business. Check both the answer and the handoff.
- Check where leads or support tickets arrive, who can access them, and whether the tool connects to the systems your team uses.
- Calculate a quiet month and a busy month using the vendor's actual billing unit. Include seats, model credits, tax and any separate AI-provider bill.
- Install it on a test page. Review mobile usability, page performance, permitted knowledge sources and the process for correcting an answer.
- Check what happens at a limit, during an outage and after cancellation. Confirm data retention and export options before collecting visitor information.