Privacy Policy

This policy explains what personal data Off Hours ("we", "us"), operated by Kosta Rakonjac, Soncna ulica 10, 9000 Murska Sobota, Slovenia, collects and why. We are the data controller for the data described here. If you have any question, write to offhours.aiagent@gmail.com.

Two kinds of people, two roles

Our customers are the businesses who buy the AI Chat Agent. For their data we are the controller. Their website visitors chat with the plugin on the customer's own site. For that conversation data the customer is the controller and we are their processor, acting only on their instructions.

What we collect from customers

• Your name and email, to run your account and answer support.
• Your website address, to activate your licence and stop it being used elsewhere.
• Billing information, handled entirely by Gumroad, Inc., which sells the subscription to you. We never see or store your full card details.
• Usage counts (how many conversations your plan has used), to enforce your allowance.

What the plugin handles for visitors

When a visitor chats on a customer's site, their messages are sent to our service to generate a reply, and to Google (Gemini) as our sub-processor for that purpose only. If a visitor leaves a name and phone number, that lead is delivered to the business. We keep the minimum needed to run the service and to count conversations, and a business can have this data deleted at any time. The plugin can be set to purge all visitor data on uninstall.

What we do not do

• We do not sell personal data. Ever.
• We do not use conversations to train our own models.
• We do not run advertising trackers or third-party analytics on this website.

Sub-processors

• Google (Gemini API), to generate chat replies.
• Cloudflare, hosting and request processing.
• Gumroad, Inc., which sells the subscription and handles payment and tax.
• Our email provider, to send lead and account notifications.

Where data is processed

We are based in Slovenia and prefer providers with EU data handling. Where a provider processes data outside the EEA, that transfer relies on the European Commission's Standard Contractual Clauses.

Your rights

Under the GDPR you can ask to access, correct, export or delete your personal data, and object to certain processing. Email offhours.aiagent@gmail.com and we will respond within one month. You can also complain to your local data protection authority.

Cookies

This marketing website sets no cookies and runs no trackers. The plugin, on a customer's own site, sets a single first-party functional cookie to keep one chat conversation together. It carries no advertising identifier and expires within a day.

This document is a plain-language summary offered in good faith. It is not legal advice.