Terms of Service

These terms govern your use of the Off Hours AI Chat Agent ("the service"), provided by Kosta Rakonjac, Soncna ulica 10, 9000 Murska Sobota, Slovenia. By subscribing you agree to them.

Who you are buying from

Your subscription is sold to you by Gumroad, Inc., acting as merchant of record on behalf of Kosta Rakonjac. That means Gumroad takes the payment, issues your receipt, and handles any VAT or sales tax due in your country. We never see or store your card details.

The service itself, and everything in these terms about how it works, comes from us. Support, the allowance, and the refund promise below are ours. Payment questions, invoices and card disputes go to Gumroad.

The plans

Each plan includes a set number of conversations per billing period: Standard 500, Busy 1,500, Agency 10,000, with the Agency allowance pooled across up to 20 sites. A conversation is a single chat session, however many messages it contains.

Fair use, and no surprise charges

We never bill you for exceeding your allowance. If you reach it, the chat widget switches to a simple contact form for the rest of the period, so you keep receiving leads, and it returns to normal on your next billing date. If you regularly reach your allowance, we will suggest a larger plan rather than charge overage.

Your responsibilities

• Use the service lawfully, and do not use it to mislead your own visitors.
• Keep your licence key reasonably private. It is tied to your registered site.
• You are responsible for the accuracy of the business information you configure the assistant with.

The 30-day refund

If the service does not book you a lead within 30 days of your first payment, email offhours.aiagent@gmail.com within that window and we will refund you in full. This is in addition to any statutory rights you have as a consumer.

Cancellation

You can cancel at any time. Your plan keeps working until the end of the period you have paid for, then stops. We do not delete your configuration immediately, so you can resubscribe without setting up again.

Availability and liability

We work to keep the service running but do not guarantee it is uninterrupted or error-free. The AI generates answers from the information you provide and can make mistakes; it is your responsibility to review the business information it works from. To the extent the law allows, our total liability to you is limited to the amount you paid in the twelve months before the claim. Nothing here excludes liability that cannot lawfully be excluded.

Changes

We may update these terms. If a change materially affects you, we will tell you by email before it takes effect.

This document is offered in good faith and is not legal advice.